Eliot is the name of the neighborhood in Portland, Oregon where the company was founded and originally headquartered. Michael Kanter is the founder and de facto Eliot of Eliot's Nut Butters.
Do you use palm oil in your nut butters?
Never have. Never will. We firmly say no to Palm oil and other unnecessary ingredients.
Do you add a lot sweeteners to your nut butters?
No. Our focus as a grown-up nut butter company is to put little to no sweetener in our nut butters. Our sweetest flavor has less added sugar then the leading national brands. Turns out you don't have to add a bunch of sugar when you start with high-quality and responsibly sourced ingredients.
Do these nut butters separate and need to be stirred?
Our nut butters have no added oils or stabilizers and will naturally seperate over time. Any oils you see on top of a jar are those that naturally exist in the nuts. Make sure to stir to the bottom of the jar to get all of the nut butter goodness!
What are the white spots on top of the Oregon Hazelnut Chocolate Spread?
Our Oregon Hazelnut Chocolate Spread uses cocoa butter, which is an ingredient used in making chocolate. With rapid temperature changes, sometimes a cocoa butter bloom occurs. Cocoa butter bloom looks like white crystals on top of the jar. While disconcerting, the white spots will easily melt when microwaved for 30-60 seconds. Stir it together and enjoy! The jar is still safe and delicious to eat. If you want to learn more about cocoa butter blooms, check out this wikipedia article which delves deeper into the science.
What if I have an issue with a jar or my order?
Just email info@eliotsnutbutters.com and we will get back to you as soon as we can. Adding any order information, photos and any other pertinent details will help expedite the process. We're determined to make things right and make sure you always have a great experience with Eliot's. Quality and care doesn't just go into our products but also how we treat everyone from vendors, employees, and you, our awesome fans.
Shipping
Do you ship overseas?
At this time we only ship to US addresses.
How long will it take to get my order?
We typically process orders within 1-3 business days of receiving the order. We ship typically at 2-day speed with USPS and FedEx. This means ultimately that it can take 5-7 business days from ordering to receiving your product. Occasionally, especially at busier times, we may take a little longer to pack your order. Our shipping partners also occasionally take longer due to their own internal processes. As a small business we take pride in packing your order safely and quickly. We don't want you to run out of nut butter!
What shipping carriers do you use?
We typically ship with USPS, FedEx and occasionally UPS. Our goal is to get your order to you as quickly as we can at a reasonable price. We don't make any money on our shipping and you can get free shipping on orders over $75.
What if something breaks in my order?
We do sell our nut butters in glass jars which of course can break despite our best efforts to pack them safely. Should something break in your order just email info@eliotsnutbutters.com. If possible take pictures and reference your order. We will gladly replace any items damaged in an order. We like to keep things simple here and make things right.
Returns
Can I return my product?
We always aim to make sure our customers love our products, but if you're not satisfied with your order please let us know. Just email us directly at info@eliotsnutbutters.com and we’ll see what we can do to make things right.
